Increase in traffic with improved mobile UX
Travel & Hospitality DCG Testers with experience in End-to-End testing
Improvement in Operational Efficiency & in the overall reliability of the e2e internal system
Increase in conversion of Bookings due to effective testing of e-commerce platform
Being able to maximize client satisfaction for connected travellers requires expertise in utilizing data, intelligence at the core, software powered platforms, AI & ML, Cloud scalability and Omnichannel integrations to analyze the needs & sentiment of travellers and provide them Cognitive experiences.
Customer sentiment analysis plays a critical role in improving services for the travel and hospitality industries.
Defective software and irksome experiences – whether it’s related to inconvenient accessibility, operations, lodging, amenities, or anything else – can have a negative impact on a T&H business, including brand name, reputation loss.
To become a ‘Brand for Everyone’, enterprises need to provide a high-quality experience and build apps that are robust, secure, compatible across devices, and built using the latest technology by implementing a shift-left approach in their testing processes and utilize proven accelerators and test automation frameworks.
Enterprises are able to save cost, time, and effort in testing using our multiple test accelerators for ERP, test automation, performance testing, and web services testing, which consist of a modular framework and pre-built, reusable test assets, use cases, and business scenarios.
Our Test Center of Excellence (TCoE) for Travel & Hospitality provides deep testing for restaurant service areas, including point of sale (POS) testing.
You can utilize our TCoE to perform a deep-down analysis of your software testing and test automation needs covering the entire Travel & Hospitality IT landscape in terms of Point of Sale (PoS) terminals, mid-office, and portal/supplier connectivity using CRM tools and apps, E-commerce, extranets/external databases, and integration services.
Our Domain Competency Group (DCG) has 450+ testers and Digital assurance specialists with deep experience who provide end-to-end assurance for travel and hospitality-based digital apps (including e-commerce, digital platforms, departure control, passenger management, operations, fleet management, etc.) that enhance customer experience.
Our Test Architects, Domain SMEs, and Product Specialists are armed with our Next-Generation Software Testing Platform – Blueswan™, an Automation Center of Excellence, decision-enabling Dashboards with predictive capabilities, and multiple acceleration kits.
